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What should you do if your San Francisco home alarm system goes off?

July 03, 2023
Home security alarm notification on smartphone.

Your home security system protects your residence – and your family – against the multitude of risks you could experience, like burglary, fire, and carbon monoxide leaks. Although your home might be ready, that doesn’t mean you are. Do you know what to do if your San Francisco home alarm system goes off? The blasting of an alarm can be shocking, confusing, and may incite panic. Your best bet is to stay level-headed and adhere to these straightforward suggestions.

Steps to Take When Your Home Alarm System In San Francisco Sounds

You don’t want to be in this dilemma, but it’s also why you put in a home alarm system in the first place. You’re woken up in the middle of the night with the telltale blaring of an alarm after a security sensor has been triggered. So what should you do?

  1. Don’t panic. This is easier said than done when your home security alarm is blasting, and your pulse is pounding. But staying calm is the most effective way to evaluate what’s going on. Avoid the impulse of trying to deal with the emergency on your own but instead permit your monitoring agents and first responders to perform their job.
  2. Attend to your loved ones. Your primary concern should be your family and getting them out of danger. If you are dealing with a burglary, this might mean going to a designated safe zone as far away from entry points as possible. The intruder was in all likelihood already scared off by the alarm, but it’s always smart to be extra cautious. If there’s smoke or flames, you need to vacate your residence right away.
  3. Grab your cell phone. The vast majority of people keep their cell phones with them all the time these days, but you could neglect to grab it during an urgent situation. Try to remember it. You’ll have the opportunity to stay in touch with your monitoring specialists and receive updates through your home security app.

Collaborate With Your 24/7 Monitoring Specialists

Any time your home alarm system in San Francisco goes off, your 24/7 monitoring specialists will act immediately. Their first move is to confirm your alarm, and that involves communicating with you. The protocol they adhere to is dependent on the kind of emergency. For example, when the emergency is is for medical reasons, one attempt will be made to get in touch with you before first responders are dispatched. If you’re dealing with an intrusion - the most frequent sort of event - a monitoring professional will adhere to these guidelines to get in touch with you:

  • An attempt will be made to contact you using the command hub. You will typically be requested to provide a passcode.
  • If that effort doesn’t get an answer, a call is made to your primary contact number.
  • A secondary number or first emergency contact is tried next.
  • If there is still no answer, nearby police are deployed.
  • Your monitoring professionals will try to reach you again after authorities are contacted.

If you're not in a situation where you can interact with the monitoring team, don’t fret. Help will still be deployed even if you're not available to confirm the emergency.

Prepare for any crisis with a Vivint home alarm system in San Francisco

Be prepared for any crisis with a contemporary home alarm system in San Francisco from Vivint. Contact (415) 969-9484 to start customizing your home’s protection today.